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Have questions about our reviews? Want to suggest a casino for testing? Report an issue? We're here to help.

Contact Options

General Inquiries

Questions about our reviews, methodology, or website

hello@newcasinoscout.com
Response time: 24 hours

Report an Issue

Found an error in a review? Report casino misconduct? Let us know

reports@newcasinoscout.com
Response time: 12 hours

Media & Press

Interview requests, data inquiries, partnership opportunities

press@newcasinoscout.com
Response time: 48 hours

Casino Submissions

Suggest a casino for us to review (we test all submissions)

submit@newcasinoscout.com
Response time: 1 week

Send Us a Message

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By submitting this form, you agree to our privacy policy. We'll never share your information with third parties.

Frequently Asked Questions

How long does it take to get a response?
We aim to respond to all inquiries within 24 hours during business days. Report submissions and urgent matters are prioritized and typically receive responses within 12 hours.
Can you review a specific casino?
Absolutely! We welcome casino review suggestions. Send us the casino name and URL via our submission form. We add all suggestions to our testing queue and prioritize based on user interest and safety concerns.
How do I report an error in a review?
If you spot an error or outdated information in one of our reviews, please use the Report an Issue contact option. Include the casino name, specific error, and correct information if available. We investigate all reports within 12 hours and update reviews immediately if confirmed.
Do you accept advertising or sponsored content?
We use affiliate links to fund operations, but we do not accept payment for reviews, ratings, or editorial content. Our scores are based solely on testing data. Advertising inquiries should be directed to our press email.
Can I work with you or contribute content?
We're always looking for qualified casino industry professionals, data analysts, and responsible gambling advocates. Send your resume and relevant experience to our general inquiries email with the subject line Career Opportunity.
How can I remove my casino from your site?
We review all licensed casinos accepting players in our coverage regions. If you believe we've included inaccurate information about your casino, please contact us with corrections and supporting documentation. We do not remove reviews at the request of casino operators, but we will correct factual errors immediately.

Our Response Commitment

12 hrs
Urgent Reports
24 hrs
General Inquiries
48 hrs
Media & Partnerships

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM EST\nSaturday - Sunday: Closed (emergency reports monitored)

Note: While our office hours are listed above, we monitor urgent reports 24/7 and respond to critical casino safety issues immediately.

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