Get in Touch
Have questions about our reviews? Want to suggest a casino for testing? Report an issue? We're here to help.
Contact Options
General Inquiries
Questions about our reviews, methodology, or website
hello@newcasinoscout.comResponse time: 24 hours
Report an Issue
Found an error in a review? Report casino misconduct? Let us know
reports@newcasinoscout.comResponse time: 12 hours
Media & Press
Interview requests, data inquiries, partnership opportunities
press@newcasinoscout.comResponse time: 48 hours
Casino Submissions
Suggest a casino for us to review (we test all submissions)
submit@newcasinoscout.comResponse time: 1 week
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible
Frequently Asked Questions
How long does it take to get a response?▼
We aim to respond to all inquiries within 24 hours during business days. Report submissions and urgent matters are prioritized and typically receive responses within 12 hours.
Can you review a specific casino?▼
Absolutely! We welcome casino review suggestions. Send us the casino name and URL via our submission form. We add all suggestions to our testing queue and prioritize based on user interest and safety concerns.
How do I report an error in a review?▼
If you spot an error or outdated information in one of our reviews, please use the Report an Issue contact option. Include the casino name, specific error, and correct information if available. We investigate all reports within 12 hours and update reviews immediately if confirmed.
Do you accept advertising or sponsored content?▼
We use affiliate links to fund operations, but we do not accept payment for reviews, ratings, or editorial content. Our scores are based solely on testing data. Advertising inquiries should be directed to our press email.
Can I work with you or contribute content?▼
We're always looking for qualified casino industry professionals, data analysts, and responsible gambling advocates. Send your resume and relevant experience to our general inquiries email with the subject line Career Opportunity.
How can I remove my casino from your site?▼
We review all licensed casinos accepting players in our coverage regions. If you believe we've included inaccurate information about your casino, please contact us with corrections and supporting documentation. We do not remove reviews at the request of casino operators, but we will correct factual errors immediately.
Our Response Commitment
12 hrs
Urgent Reports
24 hrs
General Inquiries
48 hrs
Media & Partnerships
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM EST\nSaturday - Sunday: Closed (emergency reports monitored)
Note: While our office hours are listed above, we monitor urgent reports 24/7 and respond to critical casino safety issues immediately.
